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Transform your IT into a source of success
Imagine an IT department that operates like a precisely tuned clockwork: stable processes, fast response times and a reliable service for all departments. IT Service Management (ITSM) ensures that your IT not only functions, but visibly increases efficiency, productivity and quality.
At the same time, your IT becomes a driver for innovation: ITSM lays the foundation to realise new business models, seize opportunities faster and sustainably expand competitive advantages.
ITSM – four letters that make your IT a business enabler:
Information (I)
Your data and systems available and protected at all times.
Technology (T)
Efficiently use and master modern technologies.
Service (S)
IT as a reliable service provider for all departments.
Management (M)
Structured processes, measurable quality, clear responsibility.
With ITSM, your IT not only becomes more stable – but strategically valuable.
What does ITSM bring?
Structured Processes
ITSM is a structured set of processes and practices that ensures your IT services function with minimal effort and maximum efficiency.
ITIL Standard
Based on the ITIL standard, ITSM helps optimise your IT service processes and improve quality.
Improved Collaboration
ITSM improves collaboration between IT and other departments for smooth business operations.
The Benefits of Axsos ITSM
Optimised Efficiency
Reduction in process costs and time for all involved.
Easy to Use
Intuitive user interface & self-service for maximum autonomy.
Globally Applicable
Multi-lingual platform & AI support in over 70 languages.
ITIL-based Security
Your IT structured and secure, compliant at all times.
"change to freedom" – Our promise
Tailored solution
Axsos offers an ITSM solution that is precisely tailored to your company's requirements.
Rapid implementation
More structure, efficiency and freedom in your IT processes in just 90 days.
Sustainable relief
Less complexity, more focus on the essentials - for your team and your customers.
Our Common Path to Freedom
Analysis of your IT structure
We determine your specific needs and processes.
Individual demo
We show you how ITSM can increase your efficiency.
Offer creation
Customised solutions for your company.
Seamless implementation
We quickly and securely integrate ITSM into your systems.
Performance measurement
With real-time reports and KPIs, we continuously improve your efficiency.
Success Story: Hosokawa Alpine
Initial Situation
Hosokawa Alpine faced the challenge of a fragmented tool landscape consisting of Topdesk, Excel, Jira and Confluence. This led to isolated processes, lack of integration, duplicate data maintenance and lack of transparency about KPIs.
Solution with Xurrent
The introduction of Xurrent as a central platform included:
  • Self-service portal in corporate design
  • Structured service catalogue and knowledge database
  • Individual dashboards for KPIs and utilisation
The rollout took only 3 months, including proof of concept, tests and key user involvement.
98%
Customer satisfaction
High satisfaction after the introduction of Xurrent.
60%
Fast request processing
Requests resolved in less than 2 days.
303
Positive feedback
In March alone, there were 303 positive feedbacks.
This led to significant increases in efficiency and high user acceptance.
"I was particularly impressed by how quickly we were able to roll out the project. Within three months, we had already successfully integrated several areas and were able to evaluate them in real time - that would have been unthinkable in the past."
Stefan Majewski, Head of IT Operations
Ready for change?
90
Days
Until full ITSM implementation
70+
Languages
Available for global teams
100%
Customisable
To your business needs
Let's take the next step together and shape your IT to truly support your business.
What are you waiting for?
Learn more about ITSM
Discover how ITSM can transform your company and the fundamental advantages of a structured IT service landscape.
ITSM success stories
Learn more about our implementation process and read concrete success stories from our customers.
ITSM works – why not across the entire company?
With ESM (Enterprise Service Management), you can bring structure and efficiency from IT to all areas.
Information
Axsos AG
Konrad-Zuse-Weg 1
72555 Metzingen
Business hours:
Mon-Fri 08:00 - 17:00
Contact
+49 711 901196 0
We support you
+49 711 901196 339